Customer portal for managing recycling, gaining insights, and moving toward a more sustainable business.
All day self-service in customer portal
The customer portal offers services that empower you to take control of your waste management, helping you reduce CO2 emissions and achieve your sustainability goals.
Pickups
In the Customer Portal, you can book waste collections, check schedules and statuses, and easily follow the materials Stena Recycling manages for you.
Follow up
You can track waste data via Follow up and export reports with details and graphs to improve recycling efficiency and reduce costs.
CO2 Impact
CO₂ Impact lets you track and estimate your emissions, simplifying reporting while giving you insights that support resource‑efficient operations.
CSRD Reporting
We collect and analyze your waste data and deliver an ESRS E5‑5–compliant report, giving you insights and saving time in your sustainability work.
Order pickups on the go
The Customer portal offers an efficient way to order pickups from your mobile phone – wherever you are.
Just as on your computer, you can see all waste types you deal with and order a pickup in a few clicks. To get started, you can scan the QR code or click on below button via your mobile phone. When in the Customer portal, do not forget to save a shortcut to your mobile´s screen so it will be there among the other apps the next time you need to book a pickup.
Need access to the customer portal?
Fill in the form and we'll help you set up your account.
Frequently asked questions about our customer portal
Customer portal is a digital self-service platform where you can manage your recycling business with Stena Recycling. It brings together services such as ordering pickups, following up your waste data, accessing insights, and working with sustainability reporting - all in one place.
In the customer portal, you can order pickups, follow up on waste data, access reports and documents, track CO₂ emissions, and work with sustainability reporting. The portal gives you a complete overview of your waste management and supports more efficient and sustainable operations.
The portal is available to Stena Recycling customers. Once you have an account, you can access the portal and its services based on your role and permissions.
You can request access to the customer portal by submitting a registration request via the website. Once your request is approved, you will receive login details and can start using the portal.
Yes. You can access the customer portal through your mobile browser using the same login as on desktop. For easier access, you can save the portal as a shortcut on your phone's home screen.
Guides and support material are available within the customer portal. Once logged in, you can find help and instructions under the support or guide sections.
As a user with administrator rights, you can invite new users, assign roles, and manage access to locations and services directly in the Customer Portal.
If you are unable to access the portal or a specific service, contact your nearest Stena Recycling branch.
If you have forgotten your password, you can create a new one from the login page.
Customer portal information for your market
Different markets may offer unique features, guidelines, or contact points. Visit your local site to explore the customer portal information that applies to you.
