I would like an environmental report broken down into items and collections points.
Go to INSIGHTS -> Volume. Here, you will find different types of report to choose from.
We are missing the documentation used to calculate our invoice. Where can I find it?
You will find your invoice in the Customer Portal under STATISTICS -> REPORT: Standard. To download the current invoice, click the fraction the invoice refers to. If you lack authorization, contact your nearest Stena Recycling facility.
I would like to see how much of a specific type of material you collected in the last year?
Under ANALYSIS, you can find a number of reports that provide information based on volumes/fractions.
I would like an annual report based on the materials you have collected for us.
Under FOLLOW UP, you can find different reports, e.g. reports based on the recycling hierarchy, CO2 emissions, costs and volumes.
I can’t see all the statistics regarding my collection point?
If you do not have a specific collection address, contact your nearest branch or firstname.lastname@example.org who will help you update your account.
The reports show different numbers in the diagram for volume, the comparison between the report under statistics and the waste hierarchy chart, why is that?
The waste hierarchy is based on underlying calculations. For example: 75% of 100 tonnes of a material goes to material recycling and 25% goes to energy recycling. In the pie chart, the recycling category is based on the R&D code.
I have received a payment from you, where can I find documentation for it?
You will find your records in the Customer Portal. Select Statistics -> report -> standard. To download the current invoice, click on the fraction the documentation refers to to. If you lack authorization, please contact your nearest Stena Recycling facility.
Do the amounts shown in the Customer Portal include VAT?
No, all amounts shown do not include VAT.