How products are sold, serviced, and supported over their lifecycle.
Component durability, accessibility, and modularity.
The wider ecosystem, including spare parts availability and service infrastructure.
The assessment confirmed that Electrolux Professional’s appliances already demonstrate advanced repairability, featuring thoughtful design that allows easy access to critical components. This strong foundation supports both sustainability and customer satisfaction. Although the overall performance is impressive, the assessment highlighted several key findings:
Designing products in separate, interchangeable modules makes repairs faster and simpler and allows for future upgrades, keeping products relevant over time.
Uniform components and connections reduce complexity, simplify maintenance, and allow technicians to work efficiently across multiple product models.
By ensuring parts remain accessible for up to ten years after the last sale of a product model, Electrolux Professional empowers customers to maintain and repair appliances over an extended period.
Together, these measures provide a clear roadmap for enhancing sustainability and product longevity, while improving customer satisfaction and reinforcing Electrolux Professionals alignment with circular economy principles.
“This comprehensive study allowed us to assess each component of the dishwasher individually, including material selection, accessibility, and modularity. By analyzing the business model and servitization process, we saw the potential to provide our customers with a truly innovative and sustainable solution.”
Lidia Boschiero, Product Compliance & Sustainability Manager, Electrolux Professional
Understanding which components fail most often is essential. Data from customer feedback, service centers, and aftermarket departments helps prioritize design improvements and extend the lifespan of the shortest-lived components.
Analyzing disassembly sequences, steps required to reach key components, and tools needed ensures products are easier to repair, reducing time and cost.
Cost is often a barrier to repair. Offering fixed-price packages that include parts and technician time can remove financial surprises and encourage customers to choose repair over replacement.
